Terms & Legal:

Orders and Cancellations

Parents wishing to purchase meals for their children must place their order by 12 midnight on the Sunday before the week begins. Once the cut-off point for that day has been reached the dates are locked and no further alteration can be made on-line.

Parents wishing to change their meal schedule after placing their order (eg in the event of term time holiday, school trips dates, etc) must make alterations by telephone or email, 3 working days prior to the date of cancellation. (see separate conditions below governing absence).

All meals must be paid for in advance.

In the event of sickness absence from school, meals may be cancelled for that and subsequent days provided we receive notification by TELEPHONE or E-MAIL no later than 8.30am on the first day of absence, and thereafter by 8.30am on each further day of absence unless already advised. The number to call is 01522 246424. Meals at this stage cannot be cancelled online.

Cancellations for school trips, closures due to adverse weather conditions or closures due to health and safety and operational issues - must be cancelled with at least 48 working hours notice to receive a meal credit. ****This applies to the COVID lockdown and bubble closures, unless your child is not returning to a school that we serve****

Where you have notified us of your child's absence within the specified time then you will receive a credit for those days that your child is absent from school.

Please note that cash refunds will not be made.

There is no minimum order for meals when ordered on-line.

Special Meals - Allergy, dietary or religious requirements

We can only accept special requests directly from your child's school. If your child requires a special diet, or needs a school meal to be modified due to a medical condition you should discuss requirements with your child's school, who will in turn notify us of any agreed arrangements to be placed on file. Policies will vary from school to school and some may require a doctor or consultants letter to support the special request. It is important to give the school as much as information as possible. 

You can find allergy information on our meals here Allergen Advice

It is important to note that our suppliers cannot guarantee ingredients or meal components are free from trace ingredients. It is important to discuss severe allergies before ordering meals. 

Your use of this website indicates your agreement to be bound by these Terms and Conditions. These Terms and Conditions may be amended by us at any time by updating them on our website. You should review these Terms and Conditions each time you access our website. By continuing to use and access our website you agree to be bound by the amended Terms and Conditions.

Dessert Policy

Ideal School Meals aim to provide balanced meals that children not only enjoy, but also follow the government’s food standard guidelines. This is to ensure that each child receives a balanced variety of food groups including fresh meat and fish, fresh fruit and vegetables, dairy and carbohydrates.

While a dessert option is not a set requirement, we understand that children enjoy desserts and our goal, at Ideal School Meals, is to provide balanced and enjoyable meals which we believe include desserts. 

 If parents do not wish for their children to have desserts, we also offer fresh fruit, yogurts and, some of our schools like the option for PIP’s organic lollies, as a dessert option. Ideal school meals do not provide a dessert only option as this by passes our goal of providing a balanced meal. A dessert only option is not covered by the government key stage 1, free school meal entitlement, to receive a free dessert a meal must be ordered.

 Ideal School Meals reserves the right to update and change these terms and conditions.